We are sad to report that one of our retailers, Faith Shoes, have gone into administration.

We removed Faith Shoes from the KidStart website as soon as we heard. However, there were some members who made purchases just before they went into Administration and unfortunately we have not yet been paid by Faith Shoes for a large number of these purchases. 

As we have done in the past, we reviewed how much members were owed by Faith Shoes and we have made the decision to credit those members with their KidStart Savings even though we will not be paid by Faith Shoes.

We can't promise that we will always be able to pay the KidStart Savings out of our own pockets when a retailer goes into Administration. We will need to review each situation on a case by case basis. However, we will certainly do our best to ensure that the money you have earned for your kids is not impacts by these unfortunate events.