Submit a Missing Transaction
To avoid transactions going missing please make sure to:
  • Always click out from KidStart before starting to shop or adding items to your basket.
  • Check you have cookies enabled and no ad blocker installed on your browser. You can check these on this page here
You can find more tips at the bottom of the page.
Here are some other tips to consider when using KidStart:
  • The latest version of Safari sometimes isn't compatible with certain retailers so try using an older version or an alternate browser
  • If you want to make changes to your grocery order click out from KidStart first
  • Try to close down other websites before you click out from KidStart so that you don't accidentally pick up cookies from other websites that could affect tracking
  • Only use discount codes that have been provided by KidStart
  • Paying for your order using a gift card can make purchases ineligible
  • You may not qualify for KidStart Savings when purchasing gift cards, unless stated otherwise in the retailer page T&Cs
  • We no longer accept missing transactions from Amazon
  • Amazon is temporarily unavailable on KidStart. When shopping with Amazon add items to your basket after clicking out from KidStart, don't save items on Amazon or add to the wish/shopping list before moving to your basket as this can affect tracking.