Below we have listed answers to many of the most common questions asked by our members. You should find the answer to your question here. If not, please feel free to get in touch through the Contact Us section.
KidStart savings are earned on eligible purchases made at retailers listed on KidStart's shopping section. Each retailer has their own information page and this contains information on what savings are available, which transactions are eligible and how transactions are tracked by KidStart
We track transactions in a variety of ways. The main ones are as follows:
We will automatically know when you are due KidStart Savings when:
You will typically see the transaction shown against your account the day after the purchase. However some retailers take longer to report to us so please wait 10 days before querying any missing transactions.
You can register your cards in the Registered Cards tab in My Profile. We only ask for the card number and expiry date. We never ask for the 3 digit card security (also known as CCV) code.
You can register and Visa, Visa Electron, Mastercard or Maestro card and can register up to 10 cards in total
The KidStart Savings you receive for the original transaction will be cancelled.
Recent purchases are shown as pending to allow for returns and to give time for the retailer to pay KidStart the KidStart Savings. This normally takes between 2 and 3 months depending upon the retailer and type of purchase. Some retailers take longer to pay us, and we try to show this on the retailer information page.
No. Unlike many other loyalty programmes, KidStart Savings do not expire.
KidStart strives to get the maximum KidStart Savings for its members' children. Retailers do change what they offer us so KidStart Savings rates do occasionally change both up and down. However you will always receive the rate that was advertised at the time that you made the purchase.
The KidStart Saving Prompt is a free web app available to KidStart members. When downloaded to the member’s computer, it works on all the major internet browsers to prompt members that KidStart savings are available:
Members can then choose to click the link in the prompt if they wish to collect KidStart Savings on purchases made at that retailer.
The KidStart Savings prompt also contains a “dashboard” giving the member access to information on recent purchases, balance and quick links to KidStart.
Nothing - it is free to install and use
The Savings Prompt contains a list of retailers that have agreed with KidStart they would like to be part of it. (This list is updated automatically on a daily basis). The Prompt works by looking at what is written on the web page and if it sees one of the retailers’ websites on the page, it shows the prompt.
Yes. The Savings Prompt does not record, track or store any information at all about your browsing. It does not record or store any personal information.
It can work with Internet Explorer, Firefox, Chrome and Safari on PCs and Macs. It works with all recent versions (but not with very old versions of these browsers).
No. Please use the KidStart mobile app which is available from here
Some retailers have asked us to not to include them in the Savings Prompt. Don’t worry as you can always go to KidStart and find them there.
The Savings Prompt is available when you are logged into KidStart so please register if not already a member. Once you have logged in, navigate to the KidStart Savings Prompt on the menu and click "Install Savings Prompt."
Please click here for instructions.
There are several reasons why KidStart Savings may be shown as unallocated:
After you have registered recipients in the Saving For tab under My Profile, click on the button marked "edit allocations". You can split the allocations evenly by ticking the even allocation box, or divide your savings according to a percentage split by entering the appropriate percentages next to each recipient.
To invite someone else to save for your children use the Invite Friends and Family tab within the Share KidStart section of the members site. You can use this to send an email under your name to anyone you chose along with a personal message. When the recipient clicks on the link within the email and accepts your invite, they are automatically able to save for your children.
You can use the Personal tab in the My Profile section
You can use the My Preferences tab in the My Profile section.
You can close your account by emailing KidStart using the contact page or by writing to us at our contact address. If you provide details of a bank account number and sort code, we will electronically transfer any remaining KidStart savings in your Kiddybank to this account less an admin fee of £2.00 which covers the costs related to us making the payment. If your KidStart Savings is below £2.00, then we will close the account without transferring the balance.
After you have added a child, you can link a savings account by clicking on "link a savings account" next to the child's name in the Children tab in My Profile.
KidStart can link to any Child Trust Fund account, most JISAs and any savings account that accepts electronic cash payments. These include bank accounts and most Building Society accounts. If you have a savings plan for your child which does not accept electronic payments (eg: a long term savings bond) then we would suggest you link your own bank account and transfer the money with your existing payments.
Don't worry, you can still save using KidStart. You can use your own bank account to receive savings if you would like.
We automatically deposit money into the savings account that you have chosen. KidStart checks the balance of each child's Kiddybank at the end of the month, and if the balance exceeds the minimum deposit level, the balance is transferred at the start of the following month. This may take a few days to show in your account, as we wait for confirmation from the bank that there were no problems with your bank account details. KidStart's minimum deposit level is normally £10, but some accounts have higher minimum deposits.
We'll email you to confirm that we've updated your Kiddybank to reflect the transfer out - or in the rare instances when payments are returned, we'll email you asking you to check your linked account details.
Once registered as a KidStart member, members can select to save for any of the charities listed on our website or any school in the UK. There is no restriction on the number of children, schools or charities a member can choose to give to.
If you represent a school or PTA, KidStart can help you in telling parents, alumni and others about the opportunity to use KidStart to support your fundraising efforts. In particular, we can send an automated invite to your email list with your school pre-registered and we can also provide you with your own dedicated fund-raising page. Please Contact Us to discuss the opportunities.
If you represent a children's oriented charity and wish to be part of KidStart, please Contact Us..
KidStart pays accumulated KidStart Savings given by members to schools and charities twice a year.
KidStart receives slightly more from retailers than the rate advertised to members. This allows us to cover the costs of operating the service and charges we incur for making payments to member's nominated accounts and so on. There are no charges for members - your children receive all the KidStart Savings you have earned.
See contact us for information on how to contact us.
KidStart is authorised by the Financial Conduct Authority (FCA) to carry out some regulated activities such as arranging investments on your behalf. (Ie: if we put money into a child trust fund which is invested in share or unit trusts, this is a regulated activity). The FCA oversees KidStart in carrying out these regulated activities to ensure that they are performed appropriately. The FCA does not regulate all of our activities but we ensure that we comply with or exceed all of the FCA's requirements. We are not authorised to hold money on behalf of members.
KidStart is primarily owned by employees of KidStart most of whom are parents of young children themselves (none are yet grandparents!). KidStart is also backed by a leading venture capital firm, Delta Partners.
See contact us for information on how to contact us.
Please click on the Forgotten Username or Password link and follow the instructions there
If you believe that you are due KidStart Savings that has not appeared in your Kiddybank within 10 working days, simply go to Contact us and fill in the required information.
We process thousands of transactions per day, but unfortunately a small number of transactions do not track properly. We will endeavour to credit missing transactions as soon as possible, but please do bear with us as it can take a number of weeks for retailers to get back to us to confirm purchases.
Missing transactions are often caused by firewalls or virus software that has been set to block our cookies which are used to track purchases. You can test if your system accepts our cookies by clicking on this COOKIE TEST LINK. If you get the message 'YES' then your cookies are being tracked correctly. If you get the message 'NO' then they are being blocked. If they are being blocked you will not be able to earn KidStart Savings at most KidStart retailers until you unblock them. You may be able to do this by changing your firewall or virus software settings.