I made a qualifying purchase but I have not received enough/any KidStart Savings?
If you believe that you are due KidStart Savings that has not appeared in your Kiddybank within 10 working days, simply go to Contact us and fill in the required information.
We process thousands of transactions per day, but unfortunately a small number of transactions do not track properly. We will endeavour to credit missing transactions as soon as possible, but please do bear with us as it can take a number of weeks for retailers to get back to us to confirm purchases.
Missing transactions are often caused by firewalls or virus software that has been set to block our cookies which are used to track purchases. You can test if your system accepts our cookies with our block checker. If you get the message 'YES' then your cookies are being tracked correctly. If you get the message 'NO' then they are being blocked. If they are being blocked you will not be able to earn KidStart Savings at most KidStart retailers until you unblock them. You may be able to do this by changing your firewall or virus software settings.
If you added items to the basket before you clicked out from KidStart to a retailer then they may not track. You need to add items to the basket after clicking out from KidStart when making a purchase.